Privacy & data use
How we handle
your information.
We collect only the information needed to respond to you, provide our services, operate secure client accounts, and understand how the website is being used.
Last updated September 18, 2026Information you provide
We collect information you choose to send us, including your name, contact details, property or project information, service selections, inquiry details, account information, messages, and attachments.
Information collected automatically
Essential technical information may be processed to load the website, prevent abuse, maintain security, and keep you signed in. We also use random first-party visitor and session identifiers to measure pages viewed, referral and campaign information, button interactions, and approximate engagement time.
How we use information
We use information to respond to inquiries, prepare quotes, coordinate projects, deliver files, operate client accounts, provide support, protect the website, and improve the experience. We do not use account or inquiry information for unrelated advertising profiles.
Service providers
We use trusted providers to support website hosting and security, account authentication and database services, form protection, email, and business communications. They process information only as needed to provide those services and are subject to their own security and privacy obligations.
Project files and record retention
Client delivery links normally remain available for 60 days after initial delivery. After that period, delivered files, galleries, virtual tours, property websites, working files, and backups may be removed without notice and may not be recoverable. We may retain limited business records, such as agreements, invoices, project summaries, and necessary communications, for up to seven years when needed for accounting, legal, or legitimate business purposes.
Security
We use reasonable administrative and technical safeguards to protect information. No online system can guarantee absolute security.
Your choices
You can clear stored website data through your browser settings. You may also ask us to review, correct, or delete personal information, subject to records we need to retain for legitimate business or legal purposes.
Reach out to us
For a privacy question or request, email support@kayelcollaborative.com or use Contact Us from your account. Kayel Collaborative LLC will review requests to access, correct, or delete personal information, subject to records we need to retain for legitimate business or legal purposes.